WHEN WILL MY ORDER SHIP?

ORDERS IN STOCK ARE USUALLY SHIPPED WITHIN 1–3 BUSINESS DAYS. FOR SMALL GOODS, PLEASE ALLOW UP TO 3–5 DAYS FOR YOUR ORDER TO GO OUT.

WHAT SHIPPING METHODS DO YOU USE?

WE PRIMARILY USE AUSTRALIA POST OR DHL, HOWEVER, MAKE EXCEPTIONS FOR STOCKISTS AND BULK ORDERS.

WHERE DO YOU SHIP?

ALMOST EVERYWHERE. EMAIL STUDIO@HANSTUDIOS.COM IF YOU’RE HAVING TROUBLE PLACING AN ORDER.

WHAT IF MY TRACKING NUMBER DOESN’T WORK?

CONFIRMATION IS SENT WHEN YOUR SHIPPING LABEL IS PRINTED, PLEASE ALLOW UP TO 12 HOURS FOR THIS INFORMATION TO UPDATE. PLEASE SEE SHIPPING & DELIVERY SECTION FOR MORE INFORMATION.

HOW LONG DOES IT TAKE FOR A REFUND TO GO THROUGH?

WE WILL PROCESS YOUR RETURN AS SOON AS WE RECEIVE IT, PLEASE ALLOW 3–10 DAYS FOR YOUR BANK ACCOUNT TO UPDATE.

DO YOU TAKE CUSTOM ORDERS?

WE ARE UNABLE TO MAKE CUSTOM PIECES FOR INDIVIDUALS MOST OF THE TIME, HOWEVER WE CAN ACCOMMODATE SPECIAL PROJECTS WITH LARGER QUANTITIES. EMAIL STUDIO@HANSTUDIOS.COM FOR MORE INFORMATION.

WHERE CAN I PURCHASE YOUR PRODUCTS?

ALL OF OUR STOCKISTS ARE LISTED UNDER “STOCKISTS” ON THE WEBSITE.

HOW DO I BECOME A STOCKIST?

IF YOU WOULD LIKE TO BE CONSIDERED, PLEASE EMAIL STUDIO@HANSTUDIOS.COM. INCLUDE A LINK TO YOUR WEBSITE, OTHER BRANDS CARRIED, PICTURES OF YOUR STORE AND YOUR “WISH LIST”. WE WILL REVIEW YOUR STORE AND RESPOND WITHIN 1–3 DAYS.

WHAT IF I’M EXPERIENCING ISSUES WITH YOUR WEBSITE?

IF YOU ARE HAVING TROUBLE CHECKING OUT OR OTHER WEBSITE ISSUES PLEASE EMAIL US AT STUDIO@HANSTUDIOS.COM. WE WILL RESPOND TO YOU AS QUICKLY AS POSSIBLE. MAKE SURE YOUR BROWSER IS UP TO DATE BEFORE CONTACTING HAN STUDIOS.

DO YOU ACCEPT INTERN/JOB APPLICATIONS?

IF YOU WOULD LIKE TO JOIN THE HAN TEAM PLEASE EMAIL YOUR RESUME AND INCLUDE A COVER LETTER TO: STUDIO@HANSTUDIOS.COM

PRESS INQUIRIES?

FOR ALL PRESS INQUIRIES, PLEASE CONTACT STUDIO@HANSTUDIOS.COM